bajvip Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how bajvip ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the user", "the player") who access or use the bajvip platform available at bajvip.club and any associated mobile-optimised interfaces.

This Policy applies to all personal data collected through the bajvip website, the account registration process, deposit and withdrawal transactions, customer support interactions, and any other touchpoint between you and bajvip. It should be read alongside the bajvip Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

bajvip is committed to handling your personal data with care, transparency, and respect. We collect only what is necessary for the purposes described in this Policy and retain it only for as long as those purposes require or as law demands.

2. Data Controller Identity

For the purposes of this Policy, bajvip acts as the data controller in respect of all personal data collected from players registered on the platform. As data controller, bajvip determines the purposes and means by which your personal data is processed.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to bajvip's support team using the contact details provided in Section 15 of this Policy. bajvip will respond to all verified data requests within 30 calendar days of receipt.

3. Personal Data We Collect

bajvip collects the following categories of personal data, depending on how you interact with the platform:

3.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used for mandatory age verification — players must be 18 or older).
• Gender (optional, collected at registration).
• Nationality and country of residence.
• Residential address, including district, city (e.g., Dhaka, Chittagong, Sylhet, Khulna), and postcode.
• A valid email address used as your primary contact and login identifier.
• A mobile phone number associated with your account and payment methods.

3.2 Financial and Transaction Data

• Payment method details, including mobile money account numbers (bKash, Nagad, Rocket, Upay), bank account references (Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, Islami Bank), and card details (Visa, Mastercard) where applicable.
• Deposit history, withdrawal history, and transaction timestamps.
• Account balance history and wagering activity records.
• Bonus and promotional credit usage history.

3.3 Identity Verification (KYC) Data

• Copies of government-issued identity documents such as Bangladesh National Identity Card (NID) or valid passport.
• Proof of address documents such as utility bills or bank statements.
• Proof of payment method ownership screenshots.

3.4 Technical and Usage Data

• IP address and approximate geolocation derived from it.
• Device type, operating system, browser type and version.
• Session start and end times, pages visited, and features used within the platform.
• Game history including titles played, stakes placed, outcomes, and session duration.
• Login timestamps and failed login attempts.

3.5 Communication Data

• Records of correspondence between you and bajvip support, including emails, live chat transcripts, and support ticket content.
• Survey responses and feedback submitted voluntarily.
• Any information you voluntarily provide when completing responsible gaming self-assessment tools.

4. How We Collect Your Data

bajvip collects personal data through the following channels:

• Directly from you: when you register an account, complete the KYC process, make a deposit or withdrawal, contact support, respond to a survey, or use any interactive feature of the platform.
• Automatically: through cookies, session tracking technologies, and server logs when you browse or use the bajvip platform.
• From payment processors: transaction confirmation data shared by bKash, Nagad, Rocket, Upay, and card payment gateways in the course of processing your deposits and withdrawals.
• From identity verification services: where bajvip uses third-party KYC or fraud-screening tools to validate the documents you submit, those services may return verification status and risk-flag data to bajvip.
• From game providers: game outcome and session data shared by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi as part of the integrated game delivery system.

5. Purposes and Legal Basis for Processing

The table below summarises the primary purposes for which bajvip processes your personal data and the corresponding legal basis for each purpose:

6. Data Sharing and Third Parties

bajvip does not sell your personal data to third parties. Data is shared with external parties only in the following limited circumstances:

6.1 Payment Service Providers

Your payment method details and transaction data are shared with the relevant payment processor (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or partner banks) solely for the purpose of completing your requested deposit or withdrawal. These providers are contractually bound to process your data only for that purpose and to maintain appropriate security standards.

6.2 Identity Verification Services

Where bajvip uses third-party KYC providers to assist in verifying your identity documents, the minimum necessary data (typically document images and personal details for matching) is shared with those providers under strict data processing agreements.

6.3 Game Technology Providers

Integrated game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive your account identifier and session token in order to deliver games to you. These providers do not receive your full personal profile or financial data beyond what is technically required for game delivery and outcome reporting.

6.4 Fraud Prevention and Security Services

bajvip may share technical data (IP address, device fingerprint, behavioural signals) with fraud-detection service providers to protect the platform against unauthorised access, bonus abuse, and financial crime. Such sharing is conducted under data processing agreements and is limited to what is strictly necessary for the security purpose.

6.5 Legal and Regulatory Disclosure

bajvip may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts in response to a lawful request, court order, or legal obligation. In such cases, bajvip will disclose only the minimum data required and, where legally permissible, will notify you of the disclosure.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. bajvip uses cookies and similar technologies (such as local storage and session tokens) to maintain the security and functionality of the platform, remember your preferences, and analyse how the platform is used.

7.2 Types of Cookies Used by bajvip

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Preference Cookies: Store your language preferences, display settings, and last-visited game categories so you do not need to re-enter these choices on each visit.
• Analytics Cookies: Collect anonymised data about how players navigate the platform — which pages are visited, how long sessions last, and where users encounter difficulties. This data is used solely to improve the bajvip experience.
• Responsible Gaming Cookies: Store locally the status of any deposit limits, session reminders, or cooling-off settings you have activated, ensuring these protections remain active between sessions.

7.3 Managing Cookies

You may configure your browser to refuse or delete cookies. However, disabling essential cookies will prevent you from logging in or using core platform features. Disabling analytics cookies will not affect your ability to use the platform. Instructions for managing cookies are available in the help section of your chosen browser.

8. Data Security

bajvip employs a layered security architecture to protect your personal data from unauthorised access, loss, alteration, or disclosure. Key security measures include:

• 256-Bit SSL/TLS Encryption: All data in transit between your browser and bajvip's servers is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Password Hashing: Account passwords are stored exclusively in a salted, hashed format using a strong cryptographic algorithm. bajvip staff cannot read your password in plain text under any circumstances.
• Access Controls: Access to personal data within bajvip's internal systems is restricted on a strict need-to-know basis. Staff with data access are subject to confidentiality obligations and regular security training.
• Intrusion Detection: bajvip operates real-time monitoring and intrusion detection systems to identify and respond to unauthorised access attempts promptly.
• Regular Security Audits: bajvip's platform and data infrastructure undergo periodic security reviews to identify and remediate vulnerabilities.

While bajvip takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. You are encouraged to use a strong, unique password for your bajvip account and to enable any two-factor authentication options available. In the event of a data breach that is likely to result in risk to your rights, bajvip will notify affected players without undue delay.

9. Data Retention

bajvip retains your personal data for as long as your account is active and for such additional period as is required by legal, regulatory, or legitimate business purposes. The following retention guidelines apply:

• Active Accounts: Personal data is retained for the full duration of the account relationship.
• Closed Accounts: Following voluntary or involuntary account closure, bajvip retains identity, financial, and transaction records for a minimum of five (5) years to comply with anti-money laundering obligations and to resolve any post-closure disputes.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years after the account relationship ends.
• Support Communications: Customer support records are retained for three (3) years from the date of the interaction.
• Marketing Consent Records: Records of your marketing consent or opt-out preference are retained for as long as necessary to demonstrate compliance.
• Anonymised Analytics Data: Aggregated, anonymised usage data that cannot be linked back to an individual is retained indefinitely for platform improvement purposes.

When personal data is no longer required for any retention purpose, bajvip will securely delete or irreversibly anonymise it.

10. Your Rights

As a bajvip player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact bajvip at [email protected] with the subject line "Data Rights Request — [Your Username]":

• Right of Access: You may request a copy of all personal data bajvip holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to retention obligations described in Section 9.
• Right to Restriction: You may request that bajvip restricts processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: You may request that bajvip provides your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service.
• Right to Object: You may object to processing based on legitimate interest, including direct marketing. bajvip will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

bajvip will respond to all verified data rights requests within 30 calendar days. In complex cases this period may be extended by a further 30 days, in which case bajvip will notify you of the extension and the reason for it.

11. Marketing and Communications

bajvip may send you the following types of communications:

• Transactional Messages: Emails and notifications relating to your account activity, including deposit confirmations, withdrawal updates, KYC status notifications, and security alerts. These are sent as part of the service and cannot be opted out of while your account is active.
• Promotional Communications: Emails, on-platform banners, and notifications about bonuses, new game launches, cricket and BPL betting offers, seasonal promotions (e.g., Eid, Pohela Boishakh, IPL season), and platform updates. These are sent only where you have provided consent at registration or have not opted out following receipt.

You may opt out of promotional communications at any time by: updating your notification preferences in your account settings; clicking the unsubscribe link in any promotional email; or contacting bajvip support at [email protected]. Opt-out requests will be actioned within 5 business days. Please note that you may still receive transactional messages after opting out of promotional communications.

bajvip will never send promotional communications to players who have activated a self-exclusion arrangement under the Responsible Gaming programme.

12. Children and Minors

bajvip is strictly an adult platform. The bajvip service is not directed at, and must not be used by, any person under the age of 18 years. bajvip does not knowingly collect personal data from minors. If bajvip discovers or has reasonable grounds to believe that personal data has been collected from a person under 18, the relevant account will be immediately suspended, all data will be deleted as required, and the matter will be handled in accordance with applicable law.

If you are a parent or guardian and believe that a minor has registered on bajvip, please contact us immediately at [email protected] with the subject line "Minor Account Report" so we can investigate and take appropriate action without delay.

13. International Data Transfers

bajvip's primary operations serve the Bangladesh market and player data is processed within the platform's secure server infrastructure. Where data is transferred to or processed by service providers located outside Bangladesh — for example, cloud hosting providers, game technology partners, or fraud-screening services — bajvip ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy. Such safeguards include contractual data processing agreements that bind the recipient to confidentiality and security obligations consistent with international best practice.

By using the bajvip platform, you acknowledge that your personal data may be processed in jurisdictions other than Bangladesh in the limited circumstances described above.

14. Changes to This Policy

bajvip reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, bajvip will post a prominent notice on the platform homepage and, where reasonably practicable, send an email notification to registered players at their address on file, at least 7 days before the changes take effect.

The date of the most recent revision will always be stated at the top and bottom of this Policy. Your continued use of the bajvip platform after the effective date of any revision constitutes your acknowledgment and acceptance of the updated Policy. If you do not agree with the revised Policy, you must cease using the platform and may request voluntary account closure as described in the Terms & Conditions.

15. Contact and Data Requests

For all privacy-related enquiries, data access requests, correction requests, deletion requests, or complaints regarding bajvip's data handling practices, please contact us using the following details:

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request — [Your Username]"
• Subject Line for Privacy Complaints: "Privacy Complaint — [Your Username]"
• Response Time: Within 30 calendar days of receipt of a verified request.
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

bajvip takes all privacy complaints seriously. If you submit a privacy complaint and are not satisfied with bajvip's response, you retain the right to escalate the matter to the appropriate data protection authority in your jurisdiction.

Last reviewed and updated: January 2026. This Policy supersedes all prior versions published on this platform.